Refund & Cancellation Policy

1. Scope

This policy applies to online bookings for the Systems & Automation Analysis (£995 + VAT, one-time, ex VAT) purchased through our website. It should be read with our Terms of Service and Privacy Policy.

2. Before payment

Selecting a slot reserves it temporarily while you complete checkout. If payment is not completed within the hold period shown at booking, the slot is released automatically and no charge is made.

3. Cancelling or rescheduling

More than 48 hours before your scheduled start: You may cancel or request a reschedule at no charge. Contact us at hello@0admin.co.uk with your booking reference (from your confirmation email). We will refund eligible payments to the original payment method or help you pick a new date.

Within 48 hours of your scheduled start: Cancellations may incur a fee of up to 50% of the booking fee to cover reserved engineer time, unless we can reallocate the slot. Rescheduling is subject to availability.

No-show: If you do not attend and do not contact us, the booking may be treated as delivered and is not refundable.

4. If we cancel

If 0Admin cancels or cannot deliver your session (for example due to engineer illness), we will offer a full refund or reschedule at your choice.

5. Consumer cancellation rights (UK)

If you are a consumer booking online, you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013 for distance contracts.

Starting the service during the cancellation period: The analysis is a scheduled service. If you ask us to begin within the 14-day cancellation period (for example by attending the discovery session or requesting materials before the period ends), you acknowledge that your right to cancel may be lost once the service has been fully performed, or that a proportionate amount may be due for work already completed.

To cancel under consumer rights, email hello@0admin.co.uk with a clear statement that you wish to cancel, including your name and booking details.

6. Refund process

Approved refunds are processed via Stripe to the original payment method. Please allow 5–10 business days for your bank or card provider to show the credit. We will confirm by email when a refund is initiated.

7. Disputes and quality concerns

If you are unhappy with the analysis deliverable, contact us within 10 business days of receiving the report. We will review in good faith and may offer a remedy such as a clarification call, revised sections, or partial refund where the service was not delivered as described. This does not affect your statutory rights.

8. Contact

Refund and cancellation requests: hello@0admin.co.uk.